New Item Restoration Policy

Hi everyone,

In the interest of the community, the Flyff team has seen fit to revise our old item restoration policy. Below is the updated version of our policies.

Should you have any questions or concerns about this new policy, please feel free to PM me and I will be more than happy to discuss these issues with you.


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Dear Flyff Community,

We wanted to post our item Restoration policy with you so that the policy is clear.


NPC

We will provide a one time courtesy restoration of items that are NPC’d by mistake. If you choose to use your one time restoration, a note will be placed on your account. Please note that any Penya gained from this NPC transaction will be removed from your account by a GM. In the event that this situation should happen to you again in the future, we will be unable to restore your item(s) to you. Please note that if you NPC multiple items, the GMs will only restore one of these items. The item we restore will be your choice. You receive confirmations before final sale. Please WATCH what you are doing!

Hack Cases

People tend to use "hacking" as an all purpose term. We define “Hacking” as: “gaining access to an account through the alteration/manipulation of game or server code”. Legitimate hacking happens very rarely.

There is a difference between “Hacking” and having your account information compromised via key loggers etc. While a key logger is unfortunate, and may be unintentional, your computers security is your responsibility.

In the instance that your account is compromised by a legitimate hack case (as defined above) we will do the following:

- We will help you to restore your account/character(s) to their prior states.
- We will restore any items lost to you via whatever means the GMs deem appropriate.
- Please note that being in possession of a hacked item is not allowed. If a players account is compromised, and you are sold a hacked item from that account, the GM’s reserve the right to remove this item from you. You will be compensated any Penya that may have been spent in the transaction.


Compromised Account Cases

A compromised account is an account that has been accessed by someone other than the original owner via situations such as:

- Keyloggers
- Downloading programs which include hidden Trojans.
- Visiting unofficial websites which ask for account information.
- Sharing your computer with other players.
- Using the same account information as you do for registering with other games and forums.
- Weak password. i.e. using your dog or cat's name.
- etc.

In the instance that your account is compromised (as defined above) we will do the following:

- We will help you to restore your account(s) to their prior states.
- We will provide a one time courtesy restoration of any pre-determined items lost due to a compromised account. If you choose to use your one time restoration, a note will be placed on your account. In the event that this situation should happen to you again in the future, we will be unable to restore your item(s) to you.


Pre-determined list of items that will be restored:

- All “Rare” items will be restored. (“Rare” items are already pre-determined. Rare weapons are anything with Guardian, Historic, Angel, Legendary Golden and Bloody in the name. This also includes Ivilliness weapons/armor, and any “Ultimate” Weapons.
- Each class in FlyFF (Past the second job change) has their own sets of “rare” armor. These can be found in the FlyFF wiki: http://flyff-wiki.gpotato.com/index.php/Equipment
- Any Jewelry + 10 or higher will be restored.
- Any items purchased from the Premium Shop will be restored. (With the exception of any consumables. This means items such as Spros, Grilled Eel etc., will not be restored).
- A and S Class egg pets will be restored.
- “Special Cloaks” will be restored where applicable. The definition of a “Special Cloak” can be found in the FlyFF wiki: http://flyff-wiki.gpotato.com/index.php/Cloaks
- Collectors + 3 and above will be restored.
- “Rare” items will be determined by GM’s when applicable.
Mailed to Wrong Character

Check and double check the spelling of the character/person that you are sending the item to. This includes paying attention to capitalization. GMs will not be able to recover any items should you send them to the wrong person.

Items Deleted In Mail Box

Any items/penya that are deleted in your in game Mail Box will not be restored. (This includes deleting a message with an item/penya attached and your mail expiring after 15 days.)

Trading

Know who you are trading with. If it seems too good to be true, it likely is. Any trades are deemed voluntary and therefore we can not help you. You are responsible for your own actions. This includes cross server trading.

Guild Bank

No restoration of items for Guilds that have all (or any) items removed.
Know who you give access to the Guild Bank. We will not restore or trade back items that are taken from the guild bank. You gave them access; it is your responsibility to keep it safe. You are responsible for your own actions.

SProtect and Xprotect failure

We will restore the broken or lost item, since it is a technical problem on our side. Do not say that you used a SProtect and/or Xprotect on an item in which you did not. These things are traceable and we will research. Filing a false report can result in a potential ban.

Deleted Items

We will provide a one time courtesy restoration of items that are deleted by mistake. If you choose to use your one time restoration, a note will be placed on your account. In the event that this situation should happen to you again in the future, we will be unable to restore your item(s) to you. Watch for your confirmation screens and act accordingly. Please, think about what you're doing before you do it.

Using the Wrong Protect Item

If you use the wrong Protect item (XPro, Spro, APro, GPro) and your item breaks as a result we will provide a one time courtesy restoration of your item. If you choose to use your one time restoration, a note will be placed on your account. In the event that this situation should happen to you again in the future, we will be unable to restore your item(s) to you. cannot help you. Please watch what you are doing. The names of the items are there. Please, read them.

Banned Accounts

If you let your friend borrow your items and their account gets banned, we will not restore/return your items.

This is due to our ToS which can be read here.

http://www.gpotato.com/policy/tos.php

Items lost due to Account Sharing

Sharing your account information with other players is a direct violation of our Terms of Service. As a result of this, any items that may be lost due to account sharing will not be restored, and a temporary and/or permanent ban will potentially be issued to you.


Dropped Items

If a player drops their “rare” weapon/armor on the ground and it vanishes we will provide a one time courtesy restoration of items that are dropped by mistake. If you choose to use your one time restoration, a note will be placed on your account. In the event that this situation should happen to you again in the future, we will be unable to restore your item(s) to you..

However, if a player drops their rare weapon/armor on the ground and another player picks it up, we will not restore the item.


Roll Backs

We apologize for any inconvenience. While we sympathize with your situation, unfortunately, we cannot restore items or experience that are lost in server rollbacks, crashes, or maintenance.


Items loss due to a bug: Items that are lost due to in game bugs or glitches will be restored.


Please note: This policy only applies to item restoration requests submitted as of Tuesday, March 17th, 2009. Any previously handled tickets/issues that have been resolved will not be re-opened. Any tickets/issues that were submitted before Tuesday, March 17th, 2009 are exempt from this policy.

This policy is subject to change with or without notice.

Thank you for your understanding,

The Flyff Team